Senior Project Manager/Customer Success Manager

We are expanding our office in The Hague to support our clients in Europe and starting up business in new countries. Join the journey as our new project manager!
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What is your role

The onboarding of clients from the financial servicing industry will start with an implementation project. During the project, the solution will be implemented. You will manage the project, and the team will consist of developers, application consultants, data migration specialists, solution architects, etc. The project will mostly be international, with clients in several countries and with colleagues in Sweden, Norway, and other European countries. During the project, you will manage the internal and external stakeholders and create a sound and sustainable relationship with the clients.

After delivering the project, you will manage the relationship and team with the client to develop a solution/relationship with the client. The goals are to support and grow the business for and with the client and provide excellent service!

Job responsibilities

  • Managing and successful implementation of projects ( 3- 12 months)
  • Managing international projects teams across multiple countries
  • Managing and growing client relationships
  • Support client after delivery
  • Support in growing our international business in continental Europe

  

What will you bring to the table?

  • Experience in managing (larger) software delivery projects (+5 years’ experience)
  • Experience in managing project teams in an international setting
  • Understanding of software development process
  • Enjoy managing client relationships
  • Understand the processes within the financial servicing industry (lending, factoring, debt collection)
  • Can-do mentality!
  • Mature and controlled pro-active to the pressure of work
  • Positive and proactive attitude
  • Taking ownership and responsibility comes naturally
  • Excellent communicator and business fluent in Dutch, English and preferably also in German
  • Living in the Randstad or prepared to travel to The Hague 2-3 days a week. Working from home is possible, but physical presence necessary a few days per week to build the local team
  • Prepared to travel to clients and other company offices
  • Minimal bachelor degree or higher (business/IT related)

What do we offer

  • Part of a dynamic growth company
  • Key position to build a new office, helping to expand to new countries and business across Europe
  • Competitive compensation based on experience/seniority
  • Future growth and development opportunities

 

Or, know someone who would be a perfect fit? Let them know!

The Hague

Oude Middenweg 17
2491 AC Den Haag Directions hello@aptic.net View page

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